FibreConneX recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners worldwide. As a global organization, with legal entities, business processes, management structures, and technical systems that cross international borders, we strive to provide protections across all of our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures.

This Privacy Statement informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with FibreConneX offline, such as when you engage with our customer support representatives. This Privacy Statement applies to all FibreConneX companies as well as FibreConneX-owned websites, domains, services (including device management), applications and products, and those of our subsidiaries (collectively “FibreConneX Services”).

We will only share your personal data as follows and, when applicable, only with the appropriate contractual obligations in place:


We may transfer your personal data to other FibreConneX entities in the UK and worldwide for the purposes outlined in this Privacy Statement. To ensure that your personal data is secure and as part of our participation in the APEC Cross Border Privacy Rules, Binding Corporate Rules and Privacy Shield programs, FibreConneX entities are contractually bound to comply with our privacy requirements. Furthermore, our privacy guidelines are communicated to our FibreConneX employees on an annual basis as part of our mandatory trainings.

Where the international privacy programs identified above do not apply, when you agree to accept FibreConneX’s Privacy Statement when registering a product or for service, creating an account, or otherwise providing us with your personal data, you consent to the transfer of your personal data throughout the global FibreConneX network of entities.


We engage service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the UK or in other global locations and may provide services such as credit card processing and fraud management services, customer support, sales pursuits on our behalf, order fulfillment, product delivery, content personalization, advertising and marketing activities (including digital and personalized advertising), IT services, email service providers, data hosting, live-help, debt collection and management or support of FibreConneX websites. Our service providers and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by FibreConneX.


We may also transfer information about you to advertising partners (including the ad networks, ad-serving companies, and other service providers they may use) so that they may recognize your devices and deliver interest based content and advertisements to you. The information may include your name, postal address, email, device ID, or other identifier in encrypted form. The providers may process the information in hashed or de-identified form. These providers may collect additional information from you, such as your IP address and information about your browser or operating system and may combine information about you with information from other companies in data sharing cooperatives in which we participate. For more information, read Use of Cookies.